 |
 |
Our company is organised in divisions enabling us
to meet the requirements of your business by means of dedicated know-how
and equipment. Our strategy is to provide value-added services and
offer companies from key business sectors high performance, strong
proactivity and a great deal of transparency. |
|
| |
| ISO 9001:2000 certification |
| |
We were the first transport and logistics company to
be certified ISO 9002 in 1990 and among the first
to meet the requirements of the new ISO 9001:2000 standard.
We go further than the standard: for all our teams, the customer is the
focus of our organisational structure, our actions and our objectives. Customer
service is a state of mind at Geodis BM. |
| |
| ISO 14001, HACCP, SQAS, etc |
| |
| We have set up dedicated systems for certain high maintenance flows: |
| |
 |
ISO 14001 for environmental
protection |
|
HACCP for food product shipments |
|
SQAS
and CIU evaluations for activities related to the chemicals industry |
|
| |
| Identifying and correcting non-quality |
| |
From stoppages, delivery delays, transport order cancellations and inventory
differences to picking errors and overinvoicing: we record all non-quality
factors in the transport and logistics chain, be they of our doing or otherwise.
All glitches and malfunctions are noted by our on-site employees and stored
in a database at group level. Our computerised Incident Form system
allows us to rapidly determine what corrective action to take, coordinate
Quality plans and monitor our performance indicators closely.
We have all the necessary assets to commit to a comprehensive policy
of ongoing improvement for our customers. |
| |
| Reporting |
| |
 |
|
In a bid to improve transparency and thereby progressively
improve our performance, we can set up a customised quality
reporting system with you, based on the Incident Forms.
We can thereby move forward together, enriching our relationship and
making our cooperation all the more constructive. |
|